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Sunday, May 19th

9 AM

Humanizing Your Business with Denise Heroux

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This seminar delves into the seldom discussed topic of the essential human aspects of business, emphasizing the significance of interpersonal relationships, emotional intelligence, and leadership. Strong mental health and healthy relations are a must in entrepreneurship. Denise will explore the topics of boundaries, communication, leadership, employee management, and support.

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10:30 AM

Why Build it That Way with Misty Gieczys

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How do you put a better work flow into your salon? How do you maximize the space that you already have? Where could you cut costs in building out your salon? Where should you spend more ? Get the most out of you layout by pre planning down to the last detail. How do you go about getting the money to build out your space?

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1:00 PM

Forms!! with Anjie Coates

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Customers can be wonderful until they aren’t. In order to keep their expectations and your business safe, you need forms. I will teach you the ins and outs of all the forms you will need for your business and why each of these is so incredibly important.

2:30 PM

Customer Service & Customer Relations with Anjie Coates 

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Customer service is one of the most important aspects of our industry. It’s also where many groomers fall short. You don’t need to cave to unreasonable demands to have good customer service. You do need to know the tips and tricks that will help you to keep that customer despite you saying no and have them then rave about how you cared for their pet. We care for animals in this business, but we also must care for their owners, and in order to do so we must recognize that the need is there. I will show you simple solutions to universal problems, and how to make the customer feel that you not only care for their pet, but you care about them as well. That care is the cornerstone of a prosperous business. I will teach you how to create an atmosphere of trust, understood expectations, and lifetime customers. This is a PGC approved course.

Monday, May 20th

9 AM

Employee Handbook, You Need One!! with Tami Vornbock

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“But why? I only have 1 or 2 employees!” I used to think I didn’t need one either. So many of the posts I see on social media about employee issues could have been avoided or handled gracefully if they just hand an Employee Handbook! No matter the scale of your business an Employee Handbook is essential to smoothly running your business. Take this class to find out how skip unnecessary headaches!

10:30 AM

We Have a Math Problem With River Lee

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A transformative workshop aimed at reshaping the pet grooming industry. Dive deep into the critical issue of balancing traditional practices with the need for financial sustainability. Discover why the 50% commission model is outdated and the pitfalls of intuitive pricing. Through this session, we’ll explore how strategic adjustments in pricing can ensure fair wages for groomers while keeping businesses thriving. This workshop isn’t just about crunching numbers; it’s a journey towards creating a prosperous and fair future for the entire pet grooming community. Together, let’s navigate these challenges and pave the way for a more sustainable industry. Be part of the change. Let’s solve this math problem together!

12 Noon

Pardon Me, Do You Speak Customer? with Chris Anthony

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Sometimes what we say is not what they hear and terms we think are basic may sound crazy to them. Great customer communication is much more than catch phrases and a smile (although that smile sure helps! ) Learn some new tricks for making your customers understand that their beloved Fluffy Angelkins can be both their sweet baby and try to swallow your soul for grooming without offending them. We’ll talk about how to distill some of your years of grooming expertise into laymen’s terms for your customers. (PGC continuing education approved)

1:30 PM

Business Set Up with Mary Oquendo

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Mary will give you an understanding of your legal and governmental responsibilities as a new business owner so that you can make informed decisions to ensure the success of your venture.
Mary will cover:
• The role of business professionals; such as accountants, lawyers, bankers, insurance agents, as well as resources.
• Choosing the right business structure for your needs.
• Knowing what your governmental responsibilities are.
• And putting together a business plan.