But, what if you could spend 2 days learning the and tricks that will help you to keep that customer despite you telling them no and then still have them then rave about how you cared for their pet. And enough time to watch the recordings. Then, the Customer Service Summit should not be missed! It will be held live on Sunday, October 16th and Monday, October 17th starting at 9AM current Pacific Time. Live workshops are closed captioned and transcripts will be provided for the recordings. Upon request, transcripts can be provided in other languages.