Scheduled Recordings

Mastering Price Increases: When, How, and Why to Raise Your Grooming Fees- Denise Heroux

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This seminar delves into the critical aspects of raising prices for your grooming services, addressing the essential “when,” “how,” and “why” of effective price adjustments. Learn how to evaluate market conditions, assess your business’s needs, and determine the optimal timing for a price increase. We’ll provide strategies for communicating changes to clients transparently and professionally and discuss the potential impact on your business’s profitability and client retention. Join us to gain the insights and tools needed to implement price increases smoothly and successfully.

Communicate to Lead: Techniques for Enhancing Team Dynamics, Growing Your Business, and Supporting Mental Health – with Denise Heroux

This seminar is tailored for grooming business owners focused on enhancing communication strategies to support team dynamics, business growth, and mental health. Learn techniques to foster positive interactions within your team, manage client relationships, and address challenging conversations. We’ll discuss how to create a supportive work environment that promotes mental well-being while driving business success. Join us to refine your communication skills and lead with empathy, ensuring a thriving, cohesive team and a successful business.
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And what did we learn today? – with Chris Bear Anthony

Some days, everything seems to run perfectly smoothly, and every customer and pet is happy. Some days, not so much. None of us were born with a pair of golden scissors in our hands or perfect businesspeople; mistakes happen. It’s never been about being perfect and not making mistakes; it’s about learning from those mistakes and being just a little better tomorrow than we were today. In this class, we’ll talk about some real-life mistakes that Chris will own up to and how she learned not to make them again. We’ll also cover some that were just witnessed, with names changed to protect the innocent. Time permitting, we’ll even brainstorm some tricky issues attendees might be having now. Remember, making mistakes simply means that you are learning faster!

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Groomer maintenance manual: Care and feeding of these curious creatures  – with Chris Bear Anthony

We know that good help is hard to find in any business, and retaining that help can seem just as hard. Finding a skilled, compassionate groomer and keeping them on staff can feel like an impossibility. In a field where the question “Where have all the groomers gone?” is asked regularly, hanging on to one once you find them is even more critical. In this seminar, you’ll hear from a groomer who has worked at and left several different pet care facilities and corporations. She’ll share what could and should have been done to retain groomers and what would have enticed her to stay. Get it right from the horse’s mouth what mistakes to avoid when dealing with groomers and how to attract the right groomer for your business. 

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Creating an Employee Handbook – with Anjie Coates

If you have employees, you need an employee handbook. It’s not too late to create one if you already have employees. There’s a lot to know about creating a handbook because there are laws in each state that govern what must be included. I will help you navigate the ins and outs of employee handbooks so you can create one for your salon that suits your needs and is created with your vision in mind.

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Training Your Neurodiverse Employee – with Anjie Coates

Training neurodiverse employees is different, and we need to understand and use those differences in order to be communicate the requirements of the position.  I will help you to do this.

  • ADHD

  • Dyslexia, Dysgraphia and Dyscalculia

  • ASD

  • Identify their strengths

  • Setting them up for success

  • Repetition and Retention

  • Prepare them properly

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Doodle Gate  – with Anjie Coates

This class delves into the dangers of grooming matted pets without proper liability protection. It highlights a critical safety issue that can have significant consequences for both the groomer and the pet owner by providing valuable information about the potential risks involved, such as injuries, complications, and legal liabilities. By addressing these issues upfront, the class can help groomers avoid future problems and protect their businesses.

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Getting Started with Mobile Grooming with Mary Oquendo

There are many decisions that need to be made before you put money down on a vehicle. The better your choices, the easier it will be run a successful business. This workshop is all about the decisions and responsibilities as a business owner that you need to do first. Mary will cover

  • Researching your options

  • What are your government responsibilities

  • Where you find support, coaching, and mentoring

  • Financing, budgeting, and banking

  • Personal, animal, and vehicle safety

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