Welcome to my workshop page. Clicking on the workshop’s photo will either take you to a payment page or give you access to the program once purchased. If you need assistance, contact anjiecoates@gmail.com

Salon Sanitation Course for the entire Salon 

Bathing & Prep course for the entire salon

Training the Neurodiverse Employee for a salon

Class Descriptions: 
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Salon Sanitation & Safety: This course will teach you the best practices for proper sanitation methods for everything within a groomer’s purview. This includes all work areas, all tools, as well as crating. This course covers zoonoses, which cleaners will or won’t kill them, as well as the difference between cleaning, disinfection, and sanitation. You will be taught the best practices for handling this disease within a salon, mobile, or housecall setting. Safety in the salon and preventing injury to yourself and the pet are covered as well. This course is 5 hours and is a tested certificate course.
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Bathing & Prep: It all starts in the bathtub. Everything we do for a finish groom is entirely dependent upon the bath and the prep. Let me show you how to smooth out the rough edges on your grooms to do better and make your job easier! This course is 4 hours.  Topics include: It All Begins In The Tub, Shampoo, Which Ones & Why, Recipes, Conditioning, Oils, and Sprays, Drying, Brushing, It’s Not So Straightforward, Combing, Skimming, The Time Saver, Thinners, Chunkers, and Shears, The Underside and Sanitary, Ears, Nails & Feet, The Tail End.
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Training the Neurodiverse Employee: Training neurodiverse employees is different, and we need to understand and use those differences in order to communicate the requirements of the position.  I will help you to do this by teaching you different methods you can easily incorporate into your salon that will help your neurotypical as well as neurodiverse employees. This is a 1 hour course.

Class Descriptions:
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Personal Safety: One of the unfortunate sides of being a female majority in the world of grooming is women are far more at risk for their personal safety. We deal with aggressive customers, and sometimes these interactions go off the rails. I will help you change your perception of your safety, and empower you to make your safety in your salon, mobile van, or housecall grooming a habit. This course includes safety at trade shows as well as personal safety in your day-to-day life. This is a 2.5 hour class.
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Customer Service & Customer Relations: Customer service is one of the most important aspects of our industry. It’s also where many groomers fall short. You don’t need to cave to unreasonable demands to have good customer service. You do need to know the tips and tricks that will help you to keep that customer despite you saying no and have them then rave about how you cared for their pet.
We care for animals in this business, but we also must care for their owners, and in order to do so we must recognize that the need is there. I will show you simple solutions to universal problems, and how to make the customer feel that you not only care for their pet, but you care about them as well. That care is the cornerstone of a prosperous business.
I will teach you how to create an atmosphere of trust, understood expectations, and lifetime customers. This is a one hour PGC approved course.

Rabbit Grooming

Click Here To Go To The Rabbit Grooming Certification Workshops Level 1 through 4.