Customer Service And Customer Relations with Anjie Coates
Customer service is one of the most important aspects of our industry. It’s also where many groomers fall short. You don’t need to cave to unreasonable demands to have good customer service. You do need to know the tips and tricks that will help you to keep that customer despite you saying no and have them then rave about how you cared for their pet.
We care for animals in this business, but we also must care for their owners, and in order to do so we must recognize that the need is there. I will show you simple solutions to universal problems, and how to make the customer feel that you not only care for their pet, but you care about them as well. That care is the cornerstone of a prosperous business.
I will teach you how to create an atmosphere of trust, understood expectations, and lifetime customers. This is a PGC approved course.